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Client disputes an invoice
Ask which charges the client disputes and why. Compare those items with your quote, agreed scope and delivery records. Separate any amount you both accept from the amount still in question, then discuss a specific next step for each. A disputed invoice needs a conversation about the disagreement as well as the payment date.
Explore your next steps 02 / FREELANCER & CLIENT DISAGREEMENTSDisagreement over freelance work
Compare what was agreed, what was delivered and what the client says is missing. Turn broad criticism into specific items that can be discussed. Then decide together whether the next step is a defined revision, separately priced extra work, an adjusted payment or an agreed end to the project.
Explore your next steps 03 / PARTIAL PAYMENT AGREEMENTSAgreeing a partial payment with a client
Start by clarifying whether the payment is an installment toward the full balance, payment of an undisputed portion or a proposed reduction of the total. Then discuss the exact amount, currency, date and what happens to the rest. “I’ll pay part of it” leaves the most important question unanswered.
Explore your next steps 04 / CLIENT PAYMENT PLANSA payment plan for an unpaid invoice
Confirm the balance first, then ask what amounts and dates the client can realistically propose. List each installment, its due date and the payment method. Check that the installments add up to the agreed balance, and discuss how you will handle a missed payment or a request to change the schedule.
Explore your next stepsPractical guides for everyday disputes
Invoice disputes
Explore disputed invoices, unexpected charges and overdue payments. Find the records to gather and practical ways to discuss a resolution.
Explore these guidesFreelance work
Work through freelance disagreements about scope, revisions, delays and project handover. Find guidance for both freelancers and clients.
Explore these guidesBusiness services
Compare agreed business services with what was delivered. Explore practical steps for agency, supplier, maintenance and service disagreements.
Explore these guidesBuilding and repairs
Explore unfinished work, unexpected repair bills and workmanship disagreements. Prepare records and discuss specific next steps with your contractor.
Explore these guidesPurchases and refunds
Find practical guidance for missing orders, damaged goods and delayed refunds. Clarify the problem and prepare a specific request to the seller.
Explore these guidesBooking deposits
Discuss deposits, cancellation charges and changed bookings. Find guidance for events, venues and hired equipment, with clear records and next steps.
Explore these guidesRenting and deposits
Organize records for rental deposits, deductions and housing disagreements. Check local protections and formal dispute routes before choosing your next step.
Explore these guidesNeighbour disagreements
Prepare for conversations about noise, fences, shared access and neighbouring work. Explore practical arrangements and when specialist help may be needed.
Explore these guidesMoney lent to others
Work through disagreements about money lent to friends or relatives. Clarify the records, remaining balance and a realistic repayment proposal.
Explore these guidesShared expenses
Sort out disagreements over shared bills, group trips and jointly paid costs. Compare contributions and discuss a clear way to settle the balance.
Explore these guidesProperty damage
Organize photos, repair estimates and accounts of property damage. Discuss what happened, the costs and a practical proposal without assuming liability.
Explore these guidesSubscriptions and cancellations
Find practical steps for subscription cancellation, renewal and billing disagreements. Gather account records and identify the right complaint route.
Explore these guidesNegotiation and agreements
Prepare a resolution proposal, compare payment options and review agreement details. Understand the voluntary process and when to seek independent advice.
Explore these guides
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