The brief and the feedback don’t line up.Work out what comes next.
Extra revisions. Different expectations. A project neither of you feels ready to close. SettleBetween helps freelancers and clients explain the gap and explore a clear way forward together.
Free to start. The case starter pays $79 only after both parties sign. The invited party never pays.
How do you resolve a disagreement over freelance work?
Compare what was agreed, what was delivered and what the client says is missing. Turn broad criticism into specific items that can be discussed. Then decide together whether the next step is a defined revision, separately priced extra work, an adjusted payment or an agreed end to the project.
Put the three versions side by side
Summarize the original brief, the delivered work and the current request. Keep feedback attached to a particular deliverable. “The tone of the introduction differs from the approved sample” is easier to discuss than “none of this is right.”
Separate corrections from new requests
List items that appear to be missing from the agreed brief separately from changes in preference or additional work. Acknowledge where the scope was unclear. Neither person needs to agree with every item for this list to make the discussion more useful.
Define an achievable finish
Discuss one bounded revision, a new price for additional scope or a clean project exit. For each option, specify the deliverables, dates, feedback process and payment. Avoid replacing one unclear promise with another.
Bring the facts.
Leave room to listen.
Start with a short account and the relevant records. You can organize them privately before choosing what to share.
- The original brief, agreed deliverables and revision allowance
- Approved samples, drafts and milestone feedback
- Requests that changed the scope or timeline
- A list of delivered files, outstanding items and payments
A private place to prepare.
A shared place to work it out.
SettleBetween gives each person a private AI adviser and a shared process for exploring a resolution. You decide what to share and whether to agree.
Prepare your side
Explain what happened and what you want to resolve. Use included AI guidance to organize your account and documents.
Invite the other person
Review the invitation before sharing it. They can join free with their own private AI adviser.
Explore options together
A separate AI mediator uses approved shared information to help you discuss possible next steps.
Review the same terms
Both parties review and approve the same version before signing. Signing and fulfilling the agreement are separate steps.
The case starter pays the agreement fee. The invited party never pays. No subscription.
See pricing, included access and limitsWhat to clarify before you sign
- The exact deliverables or revisions that remain
- Who supplies feedback or materials, and by what date
- Payment, credits or refunds you both accept
- Handover details and any rights or access that need separate review
Is this right for your situation?
Useful for a freelancer and client who disagree about scope, revisions, delivery or quality and want to explore a voluntary resolution. Each person has a private AI adviser and controls what they share.
The AI cannot inspect every aspect of professional quality or rule on ownership of work. For platform-based projects, check the platform’s own process and deadlines too. SettleBetween does not replace that process.
Availability depends on both parties’ locations and the dispute type. This is practical preparation guidance, not legal advice. AI can make mistakes. Review suggestions and seek independent advice where needed.
Questions about freelance disagreements
Can a client start a case about a freelancer’s work?
Yes. A client or a freelancer can start. The person invited to join never pays the agreement fee. The process gives each participant private AI guidance and the opportunity to explain their perspective.
What if we disagree about what counts as a revision?
Bring the brief, revision allowance, approved examples and the request in question. Describe the difference between the delivered version and the requested change. You can then discuss whether to treat it as a correction, included revision or new scope without asking the AI to issue a ruling.
Can we agree to end the project instead of finishing it?
You can explore an agreed project exit, including completed work, payment, file handover and remaining responsibilities. Both sides must review the details. Get independent advice if intellectual property, confidentiality or other legal rights are uncertain.
Will my private frustrations be shared with the other person?
Your private AI adviser conversation is separate from the shared case. Only statements, files and proposals you choose to share enter the shared record. Review your wording and documents before submitting them.
You don’t need all the answers.
Just a place to begin.
Work through your disagreementPrepare free. Choose when to invite the other person. No agreement fee unless you both sign.