Start with the specific disagreement
If a business supplier sends the wrong goods or quantities, compare the delivery with the purchase order before using or returning the items. Record the discrepancy promptly and ask for instructions through a known contact. A useful response identifies the exact specification or quantity that differs and the practical correction needed. Avoid treating a similar-looking substitute as approved without checking.
Work through the facts, one step at a time
Match the specification
Compare model, grade, dimensions, quantity and any approved substitution. Preserve packaging labels and delivery documents. If the purchase order and supplier confirmation differ, include both so the source of the mismatch is visible.
Record the goods received
Count and photograph the relevant items without disrupting any required inspection process. Separate damaged goods from goods of the wrong type. Describe whether they have been used, installed or kept available for collection.
Agree correction logistics
Discuss replacement, additional delivery, collection or an invoice adjustment. Specify who arranges transport and when the corrected supply is needed. Confirm any proposed substitution instead of relying on an informal assurance that it is close enough.
What this can look like
A business orders 80 matte panels and receives 80 gloss panels. The quantity is correct but the specification is not. A comparison of the purchase order, confirmation and package labels identifies whether the error arose during ordering or dispatch.
This is an invented scenario to explain the approach, not a customer result or a prediction of your outcome.
Records worth gathering
- Purchase order and confirmation
- Product labels
- Delivery photographs
- Goods-received quantities
Keep originals and prepare copies of the relevant parts. Redact unrelated personal details before sharing. Explain any gaps in the record rather than filling them with assumptions.
Open a clearer conversation
Edits stay on this page and are lost when you leave. Nothing is sent automatically. This is a discussion starter, not a legal notice or settlement agreement.
Before you agree to the next step
Do not assume consumer return rules apply to a business supply contract. Check inspection, notification and return requirements before taking steps that may affect the dispute.
Put any proposed outcome into specific terms: who will act, what they will do, the amount if money is involved, and the date. Identify what remains unresolved. An invitation, a discussion and a signed agreement are different stages.
Can I use the goods while discussing the error?
Check the agreement and get advice if needed. At minimum, tell the supplier what has been used and why. Use can complicate collection, valuation and the available options.
A private place to prepare your side
SettleBetween provides private AI guidance for each person and a shared space to discuss approved information. You choose what to share and whether to agree. Availability depends on both parties’ locations and the dispute type.
Free to start. The case starter pays $79 only after both parties sign. The invited party never pays the agreement fee. See included access and pricing.
Prepare your side freeAI can make mistakes. This guide is practical preparation, not legal advice. Use appropriate official schemes or independent advice when needed. A discussion here does not pause external deadlines or guarantee payment.