Start with the specific disagreement
A delivery scan is a starting point for an investigation, not a complete explanation of where your parcel went. Compare the address, delivery time and available proof with what you know. Check ordinary possibilities safely, then report the discrepancy to the seller or platform through its official process. Keep the complaint focused on the missing goods rather than making unsupported accusations.
Work through the facts, one step at a time
Check the delivery details
Confirm the address and any authorized delivery instructions. Review the photo, signature or location note if available. Ask household members about receipt, but do not enter another property or confront someone based on an uncertain image.
Record the discrepancy
Explain what the proof appears to show and why it does not match your receipt of the parcel. Preserve tracking updates and messages. If the image shows a different doorway, describe that factual difference without identifying a person as responsible.
Request an investigation and next step
Ask the seller to confirm how it will investigate and when you should expect an update. Check marketplace and payment-provider options alongside that request. Keep each case reference so you can explain the chronology later.
What this can look like
Tracking shows delivery to a blue door, while the buyer’s entrance is white and the building number differs. A comparison of those details gives the seller a concrete discrepancy to investigate without speculating about theft.
This is an invented scenario to explain the approach, not a customer result or a prediction of your outcome.
Records worth gathering
- Delivery address and instructions
- Tracking and proof of delivery
- Record of safe checks made
- Seller or carrier case references
Keep originals and prepare copies of the relevant parts. Redact unrelated personal details before sharing. Explain any gaps in the record rather than filling them with assumptions.
Open a clearer conversation
Edits stay on this page and are lost when you leave. Nothing is sent automatically. This is a discussion starter, not a legal notice or settlement agreement.
Before you agree to the next step
Avoid sharing other people’s addresses or images publicly. A missing parcel does not justify accusations or unsafe attempts to retrieve it.
Put any proposed outcome into specific terms: who will act, what they will do, the amount if money is involved, and the date. Identify what remains unresolved. An invitation, a discussion and a signed agreement are different stages.
What if the photograph looks like my address?
Explain that the parcel was still not received and record the timing and checks you made. Let the official investigation assess the evidence rather than assuming a matching photograph settles every question.
Further guidance
These independent resources cover related issues. Check the location and type of case each applies to; they do not establish your rights everywhere.
A private place to prepare your side
SettleBetween provides private AI guidance for each person and a shared space to discuss approved information. You choose what to share and whether to agree. Availability depends on both parties’ locations and the dispute type.
Free to start. The case starter pays $79 only after both parties sign. The invited party never pays the agreement fee. See included access and pricing.
Prepare your side freeAI can make mistakes. This guide is practical preparation, not legal advice. Use appropriate official schemes or independent advice when needed. A discussion here does not pause external deadlines or guarantee payment.